CTG Appoints Kristin Ferguson as Director of Service
Comprehensive Technical Group (CTG) has appointed Kristin Ferguson as its new Director of Service, effective immediately.
Ferguson joins CTG’s IT managed services department and will be responsible for both client and CTG service, incident management, change management, support and scheduling functions for CTG’s broadcast services, and IT Service Desk. She brings over 20 years’ experience as an innovative and customer focused IT professional who has worked both in IT and telecommunications where she has held various leadership positions.
In her most recent role at ACI Worldwide, Norcross, GA, Ferguson served as a Senior Manager of Data Center Operations. There, she successfully handled incident and operations management that included client communications during all critical times. In addition, she created a daily dashboard for the client services teams for effective insight into daily incidents that impacted top tier clients. Ferguson has also held leadership roles with Fujitsu America, Inc. in Dallas Texas as well as TMX Finance in Alpharetta, GA.
“This addition will allow us to become more efficient and agile in servicing our customers’ needs,” said Mohammad Zahid, Chief Technology Officer for CTG. “I am confident that this hire will allow us to grow our client base as well as support our current clients in a more efficient way with higher visibility and more accountability within our organization.”
Ferguson added: “I’m excited to join such an innovative company. I expect to bring alignment to the IT and Broadcast Services side of their business and to merge those technology businesses.”